Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Introduction

Saline Self Storage ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This website uses integrated software components and services provided by Cubby Enterprises, Inc. for storage unit management, reservations, and customer communications. For information about how Cubby Enterprises, Inc. handles data collected through these integrated services, please see their privacy policy at cubbystorage.com/privacy-policy.

By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you make a reservation or rent a storage unit, create an account on our website, contact us with questions or requests, sign up for newsletters or promotional materials, participate in surveys or promotional activities, or make payments or provide billing information.

This information may include: full name and contact information (phone number, email address, mailing address), government-issued identification information, payment information (credit card numbers, bank account information), storage unit preferences and rental history, emergency contact information, vehicle information (if applicable), and communications with our customer service team.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including: IP address and location information, browser type and version, operating system, pages visited and time spent on our website, referring website or source, device identifiers and characteristics, and cookies and similar tracking technologies.

Information from Third Parties

We may receive information about you from Cubby Enterprises, Inc. through their integrated software components, payment processors (such as Stripe, Payabli, or other payment services), identity verification services, marketing partners and lead generation services, public records and databases, social media platforms (if you interact with us there), and our website hosting and development partners.

How We Use Your Information

Provide Services: Process rental agreements and reservations, manage your storage unit account, process payments and billing, provide customer support, verify your identity and prevent fraud, and manage facility access and security.

Communications: Send rental confirmations and updates, provide important notices about your account or our services, send promotional materials and special offers (with your consent), respond to your inquiries and requests, and conduct customer satisfaction surveys.

Business Operations: Improve our website and services, analyze usage patterns and customer preferences, conduct market research and analytics, ensure compliance with legal and regulatory requirements, and protect against fraud and unauthorized access.

Marketing and Advertising: Personalize your experience on our website, display relevant advertisements, measure the effectiveness of our marketing campaigns, and send targeted promotional communications (with your consent).

Text and Phone Communications

By providing your phone number to us, you are providing express written consent to receive communications from us at that number via text messages (SMS/MMS), voice calls (including autodialed and prerecorded calls), and push notifications (if you have our mobile app).

We do not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS consent data are used solely to deliver transactional and, where separately authorized, promotional communications related to our services.

Transactional Communications: You will receive essential communications related to your storage account, including rental confirmations, payment receipts, account status updates, security alerts, past due notices, and customer service responses. These communications cannot be opted out of while you maintain an active account.

Promotional Communications: With your separate consent, you may receive promotional messages including special offers, new service announcements, facility updates, seasonal promotions, and referral programs.

Opt-Out: For promotional messages, reply "STOP" to any promotional text message, call us at (501) 604-8333, or email us at support@salinestorage.com.

Standard message and data rates may apply based on your mobile carrier's plan. Text messages are sent through Twilio, a third-party communication service provider.

Phone calls to and from our facility may be recorded for quality assurance, training purposes, and to maintain accurate records.

How We Share Your Information

We may share your information with service providers including Cubby Enterprises, Inc. (storage unit management, reservations, and customer communications), Twilio (text messaging and voice communication services), website hosting providers, payment processors, identity verification services, IT and security providers, and legal and professional advisors.

We may also share information with marketing partners (with your consent), analytics providers, and advertising networks. We may disclose your information when required by law or to protect rights, property, or safety. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of sensitive data, secure data storage with access controls, regular security assessments, employee training on data protection, and secure payment processing through certified providers. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

You have the right to access, update, or correct your personal information. You can control how we communicate with you and may request deletion of your account and personal information, subject to legal requirements and legitimate business interests.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising your privacy rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze website usage, provide personalized content, and ensure website security. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on our website and update the "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Saline Self Storage
Phone: (501) 604-8333
Email: support@salinestorage.com